Memories
This page shows you how to look at what your teammates have remembered, browse the connections between those learnings, and tell private memory (one teammate) from shared memory (the whole company).
What memories are
Section titled “What memories are”A memory is something a teammate picked up while working and kept for next time. After finishing a piece of work, a teammate quietly notes anything worth remembering — a fact about your business, a preference you mentioned, or a constraint it hit — so the next time something similar comes up, it doesn’t start from scratch.
This happens on its own, in the background. You never have to write memories for your teammates. Over many conversations, this is what makes a teammate feel like it knows you rather than meeting you fresh every time. The Memories page simply lets you see what’s accumulating.
Browse what your teammates remember
Section titled “Browse what your teammates remember”Open Knowledge → Memories
Go to Knowledge in the sidebar and choose Memories. The page opens on the List view with every shared learning, and a count next to the title.
Narrow to one teammate or a category
Use the Shared across all dropdown to switch from company-wide learnings to a single teammate’s, and the category filter to focus on one kind — User Fact, Preference, Knowledge, Procedure, or Constraint.
Read a memory
Each card shows the learning in plain words, a tag for its kind, a tag for whether it’s private or shared, and a small importance indicator. Type in the Search box to find a memory by what it’s about.
Switch to the Graph view to see connections
Choose the Graph tab to see memories as a live map — each learning linked to the teammates and tasks it came from. It’s a visual way to spot what your team keeps coming back to.
Private vs. shared memory
Section titled “Private vs. shared memory”Memories come in two flavours, in plain terms.
Private memory
Something one teammate learned and keeps to itself. Most of what a teammate remembers starts here — it’s how each teammate builds up its own feel for your work.
Shared memory
A lesson useful enough that the whole company should know it. A learning becomes shared deliberately — never by accident — so every teammate can draw on it. A shared memory shows a small pin marker.
The default view (Shared across all) shows only the company-wide learnings. Pick a specific teammate from the dropdown to also see that teammate’s private memories.
A quick word on trust
Section titled “A quick word on trust”Memories are your teammates’ notes to themselves about your business, and they stay inside your workspace.
No card. No connecting your email. Nothing gets sent without your OK.
Nothing a teammate remembers is shared outside your company, and a memory never triggers an action on its own — Ask before sending is ON, so anything outbound still waits for your final OK.
What if it isn’t working?
Section titled “What if it isn’t working?”If the Memories page looks empty or off, walk these in order:
- It’s a brand-new company. Teammates only build memory after they finish real work. A fresh workspace shows “No memories yet” — that’s expected; give it a few conversations.
- You’re on the wrong view. The default shows only shared learnings. To see one teammate’s private notes, pick that teammate from the Shared across all dropdown.
- A filter is hiding things. A category filter or a leftover search can narrow the list to nothing. Clear the search and set the category back to All.
- The Graph looks empty. The Graph only draws once memories exist and link to tasks or teammates — a new company has nothing to map yet.
Still stuck? Head to Getting help and we’ll sort it out.
Do I have to create memories myself?
No. Teammates record their own memories as they work — this page is only for seeing them. You can browse and search, but you don’t have to manage anything to get the benefit.
Will a teammate remember what I told it last week?
Yes — that’s what memory is for. When you ask for something related, it draws on what it learned before, so you’re not repeating yourself.
What's the difference between private and shared memory?
Private memory is one teammate’s own learning, kept to itself. Shared memory is a lesson the whole company knows. Most memories start private; a learning becomes shared deliberately when it proves useful across the team.
Can other people or other companies see my teammates' memories?
No. Memories stay inside your workspace and are about your business only. Nothing a teammate remembers is shared outside your company.
What does the Graph view show?
The same memories as the List, drawn as a live map — each learning linked to the teammates and tasks it came from. It’s a visual way to see what your team keeps returning to.