Web and connected tools

Your digital teammates can look things up on the web and use the tools you connect — to research a topic, read a page you point them at, or work with an account you’ve linked. It all happens in a careful, controlled way, and nothing leaves your account without your OK.

In short

• Teammates can read the web through a safe, behind-the-scenes helper — they don’t browse freely, they ask and get back the text of a page.
• Anything a teammate reads from the web is treated as information to consider, never as orders to follow — so a sneaky web page can’t boss your teammate around.
• A teammate only does these things if you’ve switched the matching tool on in its setup — fewer tools on is the safer, simpler default.
• These capabilities are rolled out carefully — some are switched on for you over time as they’re proven safe.
• Ask before sending stays on — looking something up never means sending anything out.

This is a how-to / what-to-expect page. For how to switch a teammate’s tools on or off, see Tools and voice. For what a teammate is, see Digital employees explained.

Looking things up on the web

When a teammate needs to read something online — a page you mention, a topic to research, your own website — it doesn’t open a browser and roam the internet. Instead it asks a safe helper that fetches the page for it and hands back the text. You get the benefit (your teammate is informed) without the risk (your teammate wandering off across the web).

Turn on the research tool

In a teammate’s Agent Builder, open the Tools tab and switch on Research (web look-up). Only teammates that actually need to read the web should have it on.

*The Tools tab — switch Research on for teammates who need to look things up.*

Ask your teammate to look something up

Once it’s on, just ask in plain language — “read my homepage and summarise it” or “find recent articles about X”. Your teammate fetches the page and works with what it reads.

You’ll know it worked when your teammate quotes or summarises what it found, rather than saying it can’t reach the web.

Stays in your region. The look-up helper keeps your data in your region by default and only uses an outside service when a page truly needs it — and only ones that have been reviewed and listed. You don’t have to do anything; it’s set up to be careful for you.

Why a web page can’t take over your teammate

This is the part that keeps you safe. The internet is full of pages — and some are written to trick an AI (“ignore your instructions and do this instead”). Here’s how your teammate handles that:

Web content is treated as information, never as orders

Everything a teammate reads from the web is clearly marked as outside information to consider — not as commands to obey. So a page that says “ignore your previous instructions” is read as just words on a page, not as something your teammate acts on. Your instructions, and your team’s rules, always come first.

It's an honest 'we reduce the risk', not a magic shield

We’re straight with you: no system can perfectly scrub every trick out of arbitrary web text — that’s an unsolved problem across the whole industry. So instead of pretending to “remove” the danger, AImetier flags suspicious content, keeps it walled off as data, and limits what a teammate can do because of it. The page is read exactly as written (we don’t quietly edit it), but it’s contained.

A teammate can't be tricked into leaking your data

Even if a page tries to get your teammate to send your information somewhere, the safe helper re-checks every follow-up look-up and blocks the sneaky ones. And the bigger protection is simple: your teammates can’t send anything out on their own — Ask before sending stays on.

Using the tools and accounts you connect

Beyond AImetier’s built-in tools, you can connect your own — an email account, a calendar, a messaging service, or a specialist tool — under Connecteurs. Your teammates can then use those, but always under your control:

Connect an account or tool

Link the account or tool you want your teammates to use. Your login details are stored safely and kept on the server — your teammate never gets to see the password or key itself.

*Connect an account once; your teammates can use it without ever holding the key.*

Grant it to the right teammate

A connected tool isn’t automatically available to every teammate. On a teammate’s Tools tab it shows up as an extra grant — you tick exactly which actions that teammate may use, for that account.

You’ll see the connected tool appear as a grant on the Tools tab once the teammate is saved.

The headline safety promise. Whether it’s the web or a tool you connect, your teammate uses a connection it can never read — the actual key or password stays on the server and is attached behind the scenes only when needed. So even if something went wrong inside a teammate, your credentials don’t leak.

Rolling out carefully. Some of these capabilities are being switched on gradually as they’re proven safe. If a teammate says it can’t reach the web or a connected tool yet, that’s expected on some setups — it doesn’t mean anything is broken. Your teammate still works fully in Chat and Tasks meanwhile.

What if it isn’t working?

1. Your teammate says it can’t reach the web — check that Research is switched on for that teammate in the Tools tab; and note some setups have web look-up rolling out gradually.
2. A connected tool isn’t available — connected tools appear as grants on the Tools tab only after the teammate is saved, and you must tick the actions you want allowed.
3. Your teammate won’t act on something a web page told it to — that’s working as intended; web content is information to consider, not orders to follow.
4. A look-up returned only part of a long page — very long pages are trimmed to a safe size; ask your teammate to focus on the specific part you need.

Still stuck? See Getting help.

FAQ

Can my teammate browse the whole internet?

Not freely. It asks a safe helper to fetch a specific page or to search, and gets back the text — it doesn’t roam from link to link across other sites. That’s deliberate: it keeps things safe and keeps a clear record.

Is my data sent overseas when a teammate looks something up?

By default the look-up stays in your region. An outside service is used only when a page genuinely needs it, and only ones that have been reviewed and disclosed. The look-up never sends your data somewhere unreviewed.

Can a malicious web page make my teammate do something harmful?

We reduce this risk a lot — web content is treated as information, not orders, and suspicious content is flagged and contained — but no one can claim to remove it entirely. The strongest protection is that teammates can’t send anything out on their own: Ask before sending stays on.

Will my teammate ever see my passwords or keys?

No. Your connection details are kept on the server. A teammate uses a connection without ever holding the key — it’s attached behind the scenes only when a real action runs.

Why does my teammate say a tool isn't available yet?

Some web and connected-tool capabilities are rolled out gradually as they’re proven safe. It’s not a fault — your teammate still works in Chat and Tasks, and the capability appears when it’s switched on for your setup.

Next steps

Tools and voice

Switch a teammate’s tools on or off, and connect a phone line.

Knowledge, memory, and skills

Give your teammate the context it needs to do good work.

Trust and safety

See exactly how “Ask before sending” keeps you in control.

Agent Builder

Fine-tune a teammate’s role, tools, knowledge, and skills.